รายละเอียดตำแหน่งงาน
รายละเอียดงาน
Provide 1st level support to analyse and resolve low-level issues with the company's applications
หน้าที่ความรับผิดชอบ
- Provide 1st level support to analyse and resolve low-level issues with the company's applications
- Coordinate escalation to 2nd level support and see issues through to resolution
- Assist the project team to deliver new solutions and customisations, and provide training and guidelines
- Communicate and share information with other project teams to improve support service quality
- Act as final QA check for all new release testing
- Identify problems and take responsibility for resolving them, including bug reporting
- Support the project team with Jira write-ups and discuss system improvements with the Project and R&D teams
คุณสมบัติ
- Degree in Information Technology, Computer Science or equivalent
- Minimum 2 years of application operation and support experience
- Strong IT background in business system support
- Proficient in database technology (SQL Server) and application development
- Good experience and knowledge of customised business systems
- Technical skills to analyse business system issues and deliver fixes
- Understanding of HR-related processes (advantageous)
- Fluent English and experience in a multinational environment (advantageous)