รายละเอียดตำแหน่งงาน
รายละเอียดงาน
Coordinate sales, manage orders, and provide customer care on e-commerce platforms (Shopee, Lazada, TikTok Shop)
หน้าที่ความรับผิดชอบ
- Coordinate sales, manage orders, and provide customer care on e-commerce platforms (Shopee, Lazada, TikTok Shop)
- Support the sales team in achieving sales targets
- Manage orders, prepare quotations and issue invoices
- Coordinate payment and delivery matters
- Monitor competitor pricing, campaigns, discounts and promotions
- Track product trends and popular items on TikTok/Reels for merchandising
- Monitor customer reviews and complaints across online channels
- Collect and consolidate sales data from back-office systems (Shopee, Lazada, TikTok Shop, POS, CRM)
- Clean and manage duplicate data, cancelled orders and returned orders
- Calculate and analyse e-commerce KPIs (GMV, conversion rate, AOV, CAC)
- Create dashboards and visual reports
- Provide sales insight on best-selling channels and products
- Compare year-on-year and month-on-month sales performance
- Support stock forecasting and inventory planning
- Respond to customer chats and close sales
คุณสมบัติ
- Bachelor's degree in Business Administration, Marketing or a related field
- 1–2 years of experience in sales, online sales, or managing e-commerce pages/online stores
- Understanding of e-commerce back-office systems (Shopee, Lazada, TikTok Shop)
- Proficiency in Microsoft Office (Word, Excel) or Google Workspace
- Basic to advanced Excel/Google Sheets formulas (VLOOKUP, XLOOKUP, IF, SUMIFS, Pivot Tables)
- Knowledge of e-commerce platform analytics and keyword trend tools
- Good negotiation and communication skills
- Problem-solving ability in urgent situations
- Emotional intelligence when handling difficult customers
- Attention to detail and good time management
- Basic to intermediate English communication