รายละเอียดตำแหน่งงาน
รายละเอียดงาน
Provide Level 1–2 IT support across applications, ERP, hardware, networking and Microsoft 365
หน้าที่ความรับผิดชอบ
- Provide Level 1–2 IT support across applications, ERP, hardware, networking and Microsoft 365
- Manage and resolve incidents on an ITSM platform within SLA targets
- Support ERP users as first-line support and coordinate with internal IT and external vendors
- Handle user onboarding and offboarding: accounts, access rights and devices
- Administer Microsoft 365, Active Directory and Group Policy
- Support Windows Servers, VMware virtualisation, patching and backups
- Troubleshoot network infrastructure including switches, VLANs and Wi-Fi
- Provide on-site OT support for production systems and restore systems from backup images
- Maintain IT asset inventory and licences, and support IT audits
- Take part in ERP go-live, infrastructure upgrades and IT improvement projects
คุณสมบัติ
- Bachelor's degree in IT, Computer Science or a related field
- 3–5+ years of experience in IT helpdesk or technical support (manufacturing environment preferred)
- Strong hands-on experience with SLA-based helpdesk support; Windows OS and Server, Active Directory and Group Policy; Microsoft 365 administration (Exchange, Teams, SharePoint); networking (TCP/IP, VLAN, DNS, DHCP); VMware or virtualised environments; and backup, recovery and system imaging
- Experience supporting ERP users is an advantage
- Good English communication (listening, writing, speaking and reading)
- OT or industrial system support is a strong plus
- Strong customer service, troubleshooting and communication skills
- Able to work under pressure in a production environment