รายละเอียดงาน
- Provide first-level IT support to end users, troubleshooting hardware, software, and basic system issues. - Install, configure, and maintain computers, peripherals, operating systems, and standard business applications. - Manage and support the internal IT infrastructure, including network connectivity, internet, routers, Wi-Fi, and VPN.
หน้าที่ความรับผิดชอบ
- Provide first-level IT support to end users, troubleshooting hardware, software, and basic system issues.
- Install, configure, and maintain computers, peripherals, operating systems, and standard business applications.
- Manage and support the internal IT infrastructure, including network connectivity, internet, routers, Wi-Fi, and VPN.
- Support and maintain the organization’s ERP system, with a focus on Microsoft Dynamics 365
- Provide basic ERP troubleshooting, user support, and access management.
- Coordinate with ERP vendors or external consultants for system issues, enhancements, and upgrades.
- Document incidents, solutions, and standard operating procedures to improve IT support efficiency.
- Assist in improving IT processes, workflows, and ERP-related operations through proactive support and suggestions.
คุณสมบัติ
- Thai Nationality, bachelor’s degree in any related field
- Minimum 2 years of experience in IT support
- Willingness to learn new technologies and adapt to evolving IT environments.
- Experience or basic knowledge of ERP systems - Microsoft Dynamics 365 preferred
- Solid understanding of computer hardware, software installation, and basic network configuration.
- Strong troubleshooting and problem-solving skills with a service-oriented mindset.
- Ability to communicate technical concepts clearly to non-technical users.
- Good communication skills in Thai and English, both written and verbal.
- Ability to work collaboratively with cross-functional teams.
- Creative and proactive attitude in proposing improvements to IT operations and ERP usage.