CRM Marketing (CRM / Retention / Loyalty – Beauty & Skincare Industry)

รายละเอียดงาน

Elephant Building (Building B), Phahon Yothin Road, Chatuchak, Bangkok (Direct access from BTS Phahon Yothin 24 – Exit 4, office-based role) This role focuses on developing and executing CRM and retention strategies to strengthen customer relationships and drive repeat purchases. You will work with member data, segmentation, and personalized communication across multiple channels, collaborating closely with creative and IT teams to continuously enhance the member experience.

หน้าที่ความรับผิดชอบ

• Develop CRM strategies across Member systems, LINE OA, and Email Marketing.
• Create customer segmentation and journeys to drive repeat purchases and retention.
• Analyze data and present actionable insights to improve CRM performance.
• Write customer communication messages tailored to each segment.
• Coordinate with Creative and IT teams to enhance and optimize the Member system.
• Create content independently and provide clear briefs to the graphic team.

คุณสมบัติ

• Minimum 2 years of experience in CRM, Retention, or Loyalty Program roles in Beauty & Skincare Industry.
• Proficient in tools such as LINE OA Broadcast, Klaviyo, or other CRM platforms.
• Strong understanding of data-driven marketing principles.
• Portfolio Requirement
• A portfolio of previous CRM / retention work is required for consideration

สวัสดิการ

• OPD & Dental Coverage
• Employee Discount
• Working Days: Monday – Friday
• Working Hours: 08:30 – 17:30
• Working Style: Office-based